83C000B error code - HP Officejet Pro 9020e

[NordicIce]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: 83C000B error code - HP Support Community - 8690565

Reply:

I purchased my HP Officejet Pro 9020e in November 2022, no issues until this update. Blue screen with error code 83C0000B have tried disconnecting it from the power source, deleted it from computer (now does not recognise it to reinstall) nothing works. Unusable!!

[Bob_Headrick]

HP teams are working diligently to address the blue screen error affecting a limited number HP OfficeJet Pro 9020e printers. HP is recommending customers experiencing the error to contact the customer support team for assistance https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

I just escalated your case to a moderator and soon you will be assisted by the HP support team. Regards.

[Raj_05]

Hi @ingridB21,

Thank you for visiting the HP community. 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Alden4
HP Support